Terms and conditions apply whether in our shop or by phone, via our website (online shop).
Please read these terms and conditions carefully before ordering as these terms will apply to
any orders you place. By placing an order, you agree to be bound by these terms and
conditions. If you do not accept these terms and conditions, you should not place an order.
We reserve the right to refuse your order or booking should it be necessary.


Your order confirmation is a record of our agreement to deliver the products ordered and paid
for in full. If someone else made the order on your behalf, you agree that such person acted as
your agent.

Minimum order value applies for delivery. You will be notified when you reach the minimum
value in the basket.
Our delivery drivers ( 365 Travel & Taxi Central) only carry up to £10 in change, payment
must be in £ sterling.
If you place an order via our website(shop online), you will be presented with confirmation
on your screen that your order has been received.

Confirmation of your order will be sent to the email provided. Please make sure that the
email address, home address and telephone number you provide are correct and in proper
working order, as these are required to fulfil your order.
We provide a quality service. We accept no responsibility or liability for the quality or
quantity of any products delivered by or collected from the shop.


Collection orders are usually ready within 45 minutes. We aim to provide the best food
delivery service in the area at the time we quote. Our estimated time for delivery is 45 to 60
minutes Sunday to Thursday, and 60 minutes to 90 minutes on Friday and Saturday.
Unfortunately things don’t always go to plan and factors, such as, high demand and traffic
occasionally prevents us from achieving this.

Our delivery zones:

Kirkcaldy only

Dunfermline Town only (excluding outlines)

Glasgow ( 3 miles from restaurant)

Perth (zones described on our Facebook page)


We are unable to accept orders online either delivery or collection less than 30 minutes
before the stated closing time. Should you have any questions, please call the shop.

We would also respectfully advise customers who are collecting their orders that we will be
unable to serve them should you not arrive at the shop prior to closing time.


All products are subject to availability. In most cases, we will offer an alternative for any outof-stock item.

If you have any allergy, we kindly ask that you to write about it in a comment section of your
order. For take away orders made by phone or in place we ask you to inform our staff about
any allergies you may have, and we are more than happy to make some adjustments in our
dishes to meet your diet requirements.


All images used are for illustrative purposes only. Individual features such as ingredients,
colour and other food / drink items may vary. All images are intended to give a general
indication of the finished product only and should not be used for purchase purposes. Please
refer to product description for details of specific products. All images are not intended to
form any part of any contract.


Prices are as quoted on our menus, website and in shop may change from time to time,
although changes will not affect orders already placed (unless due to a technical error).
We accept the following forms of payment:

• Cash on delivery or collection
• Credit and Debit Cards on collection
• Pay Pal in our shop online
• Adyen card payments solution in our shop online

Please note we do not accept cheque and American express


Cancellation or amendments to the order can be made no later than 1 hour prior to the
delivery or collection time requested, and must be made by phoning the shop directly.
We will issue a refund to your credit card account within 7-10 working days.
Cancellations within 1 hour of the start of the delivery time will be charged in full.


We have the right to amend these terms and conditions from time to time. Any changes we
make to these terms and conditions will be posted on this page. You will be subject to the
policies and terms and conditions at the time that you order.
If you have any questions relating to these terms and conditions please contact us before you
place an order.


At Koku Shi we are committed to maintaining the trust and confidence of our visitors to our
web site. We want you to know that Koku Shi is not in the business of selling, renting or
trading email lists with other companies and businesses for marketing purposes. We just
don’t do that sort of thing. But just so things are clearer to you, in this Privacy Policy, we’ve
provided lots of detailed information on when and why we collect your personal information,
how we use it, the limited conditions under which we may disclose it to others and how we
keep it secure.

Your use of our Site, including any orders you place, is governed by our Terms and
Conditions and Cookie Policy. Please take the time to read these, as they include important
terms which apply to you.

Who we are

This Privacy Notice sets out the basis on which Koku Shi will process personal information
provided to us by you.

Our website address is: www.koku-shi.com

Koku Shi Kirkcaldy is a trading name of NJ RESTAURANTS LTD.

Koku Shi Dunfermline is a trading name of SHISHI LTD.

Koku Shi Glasgow is a trading name of SAMURAI-SAN LTD.

Koku Shi Perth is a trading name of JAPANESE FUSION.

What personal data we collect and why we collect it

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve
recently viewed
• Location, IP address and browser type: we’ll use this to determine if you are in the
delivery area
• Delivery address: we’ll ask you to enter this so we can, for instance, check delivery
area before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name,
billing address, delivery address, email address, phone number, credit card/payment details
and optional account information like username and password. We’ll use this information for
purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which
will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the
purposes for which we collect and use it, and we are not legally required to continue to keep
it. For example, we will store order information for 13 months for tax and accounting
purposes. This includes your name, email address and billing and delivery addresses.

We will also store comments or reviews, if you choose to leave them.

For users that register on our website (if any), we also store the personal information they
provide in their user profile. All users can see, edit, or delete their personal information at any
time (except they cannot change their username). Website administrators can also see and
edit that information.

Who on our team has access

Members of our team have access to the information you provide us. For example, both
Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it
should be delivered, and
• Customer information like your name, email address, and billing and delivery

Our team members have access to this information to help fulfil orders, process refunds and
support you.

What we share with others

Our online ordering system is managed by FORGASTRO which monitors all our orders and
acts as a fallback for us to ensure that no orders are missed by us. As an example, if a
customer places an order but we are busy in-store to acknowledge that order, For Gastro will
make sure that orders at those times are not missed by us by contacting us directly and
notifying us of that order. They do not store any data in separate machines. Your name,
billing address, delivery address, phone number, payment method, delivery method and order
details are only visible to them for a temporary amount of time of up to 48 hours, and then
removed automatically.


If you leave a comment on our site you may opt-in to saving your name, email address and
website in cookies. These are for your convenience so that you do not have to fill in your
details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine
if your browser accepts cookies. This cookie contains no personal data and is discarded when
you close your browser.

When you log in, we will also set up several cookies to save your login information and your
screen display choices. Login cookies last for two days, and screen options cookies last for a
year. If you select “Remember Me”, your login will persist for two weeks. If you log out of
your account, the login cookies will be removed.

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.).
Embedded content from other websites behaves in the exact same way as if the visitor has
visited the other website.

These websites may collect data about you, use cookies, embed additional third-party
tracking, and monitor your interaction with that embedded content, including tracing your
interaction with the embedded content if you have an account and are logged in to that


We may use analytics software such as Google Analytics to collect standard internet log
information and details of visitor behaviour patterns. The analytics software is used to look at
things like how a visitor visits a site e.g. the browser they are using, which pages are visited
and through which page a visitor enters and/or leaves our site. This information is only
processed in a way which does not identify anyone. We do not make, and do not allow
Google to make, any attempt to find out the identities of those visiting our website.
What rights you have over your data
If you have an account you can log in and view your data that we hold about you, these are
things like, name, address, telephone, email and order history. You can easily edit any details
except username, request deletion or in some cases delete it yourself.

If you don’t have an account on this site but have made an order using a guest checkout, you
can request to receive an exported file of the personal data we hold about you, including any
data you have provided to us. You can also request that we erase any personal data we hold
about you. This does not include any data we are obliged to keep for administrative, legal, or
security purposes.

*We do not store credit card details nor do we share financial details with any 3rd parties*

Where we send your data

Visitor comments may be checked through an automated spam detection service.

If you are dissatisfied about any aspect of the way in which your data is processed you may,
in the first instance refer the matter to us by calling us on our store number during open
hours. This does not affect your right to make a complaint to the Information Commissioner’s

How we protect your data

We treat all our customers’ data with the utmost care and take appropriate steps in
compliance with the general data protection regulation to ensure it is kept safe.

• All data we collect is done so over encrypted connections (https).
• All data is stored behind state-of-the-art firewalls managed by our data centre security
• All systems storing personal data have access logging.
• We do not store plain passwords and are one way encrypted.
• All systems are subject to regular penetration testing and are monitored for
vulnerabilities and attacks.
• We do not store credit card details nor do we share financial details with any 3rd

Contact us or make a complaint

If you are dissatisfied about any aspect of the way in which your data is being treated, in the
first instance refer the matter to us by calling us on 01592 328 660 or 01383 247 510 during
our opening times. This does not affect your right to make a complaint to the Information
Commissioner’s Office.

Changes to our privacy policy

We may make changes to our Privacy Policy time to time. Any changes we make to this
Privacy Policy will be updated on this page and is effective from the date last updated.